HH89 Terms and Conditions – Pakistan Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and HH89 ("hh89", "we", "us", "our") governing your use of the hh89 platform at hh89.biz and all related services, games and products offered therein.

By registering an account at hh89, making a deposit, accepting a bonus or playing any game on the platform, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not register an account or use the hh89 platform.

These Terms apply in addition to any specific terms that may apply to individual promotions, the VIP Club programme or particular game categories. In the event of a conflict between these Terms and any promotion-specific terms, the more specific terms will apply to that promotion, and these general Terms will govern everything else.

To register and maintain an account at hh89, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. HH89 operates on a strictly 18+ basis and does not permit participation by minors under any circumstances.
• You must be a natural person. Corporate accounts, trust accounts or accounts held by legal entities are not permitted.
• You must be legally permitted to participate in online gaming activities in your jurisdiction. It is your sole responsibility to verify whether online gaming is permitted in your location before registering.
• You must not already hold an existing active or suspended account at hh89. Only one account is permitted per person, per household and per IP address.
• You must provide accurate, truthful and complete personal information during registration. Providing false information is grounds for immediate permanent account suspension.

HH89 reserves the right to request proof of identity, proof of address or proof of payment method ownership at any time and for any reason. Failure to provide satisfactory documentation within the requested timeframe may result in account restrictions, suspension of withdrawal privileges or account closure.

In creating an account at hh89, you warrant and represent that all information provided is accurate and complete, that you meet all eligibility requirements stated above, and that you will maintain the accuracy of your account information throughout the life of your account.

You are solely responsible for maintaining the confidentiality and security of your hh89 account credentials, including your username, password and any two-factor authentication details. HH89 will never contact you to request your password by any means.

• You must not share your account credentials with any other person under any circumstances.
• You must not allow any other person to access or use your hh89 account, even with your permission.
• You are responsible for all activity that occurs on your account, whether or not authorised by you.
• You must notify hh89 immediately at support@hh89.biz if you suspect unauthorised access to your account.
• HH89 may, at its sole discretion, suspend an account pending investigation if suspicious activity is detected.

All deposits at hh89 are made in Pakistani Rupees (PKR). HH89 does not accept foreign currency deposits, and all balances are maintained exclusively in PKR. Supported deposit methods include:

• Easypaisa – mobile wallet deposits via the Easypaisa app or USSD
• JazzCash – mobile wallet deposits via the JazzCash app
• NayaPay – digital wallet transfers
• SadaPay – digital wallet transfers
• IBFT Bank Transfer – interbank fund transfers from any Pakistani commercial bank
• Visa / Mastercard – debit or credit cards issued by Pakistani banks

The minimum deposit amount at hh89 is Rs 200. Maximum deposit limits vary by payment method and may be adjusted by hh89 at any time without prior notice. VIP members at Gold tier and above may request elevated deposit limits through their personal account manager.

Deposits are credited to your hh89 balance promptly upon confirmation of payment by the relevant payment provider. HH89 is not responsible for delays caused by third-party payment processors, network outages or bank processing times. If a deposit does not reflect in your account within 30 minutes, contact hh89 support with your transaction reference number.

HH89 offers various bonuses and promotional offers to registered players. Each promotion is governed by its own specific terms, which are displayed at the point of claiming. The following general rules apply to all bonuses at hh89 unless a specific promotion's terms state otherwise:

• Each promotion is available to one account per person, per household and per IP address.
• Bonus funds and associated winnings are subject to the wagering requirement stated in the promotion terms before any withdrawal can be processed.
• Wagering requirements must be completed within the timeframe specified. Unmet wagering requirements cause bonus funds and bonus-derived winnings to expire automatically.
• Most bonuses expire 7 days from the date of credit unless the specific promotion terms state a different expiry period.
• HH89 reserves the right to withdraw any bonus offer, change the terms of any active promotion, or cancel a bonus if there is reason to believe the offer has been claimed in bad faith or in breach of these terms.
• Certain games may contribute differently towards meeting wagering requirements. Slots typically contribute 100%. Live casino games, table games and sports bets may contribute at a lower rate. The contribution rates for each game category are stated in the relevant promotion terms.
• Players who have requested a withdrawal before meeting the wagering requirement on an active bonus will have the bonus and associated bonus winnings removed from their account before the withdrawal is processed.

The VIP Club cashback benefit is specifically exempt from wagering requirements. Cashback credited as part of the hh89 VIP Club programme is paid as real money directly to your main balance and may be withdrawn without any additional wagering conditions. Full VIP Club terms are set out in Section 8 of these Terms.

Withdrawal requests at hh89 are processed in PKR to your nominated, verified payment method. The following conditions and timelines apply:

• The minimum withdrawal amount is Rs 500.
• You must have a verified account before your first withdrawal can be processed. Verification may include identity documents, proof of address and payment method verification.
• Standard account withdrawal requests are processed within 24 hours of submission.
• VIP Silver and Gold members receive priority processing and are placed at the front of the standard withdrawal queue.
• VIP Platinum members receive same-day withdrawal processing.
• VIP Diamond members receive withdrawal processing within one hour of submission.
• Withdrawals during public holidays or periods of high volume may take longer than the standard timelines stated above.
• HH89 reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times. Players will be notified if additional verification is required.

Withdrawal fees are waived for VIP Platinum and Diamond members. Standard account holders and Bronze and Silver VIP members may incur a withdrawal processing fee depending on the payment method selected. Current fee schedules are displayed in the cashier section of the hh89 platform.

HH89 is not responsible for delays caused by the receiving payment provider after funds have been dispatched from the hh89 system. Easypaisa and JazzCash withdrawals typically reflect within minutes of dispatch. IBFT bank transfers may take up to one business day depending on the receiving bank's processing schedule.

All games available on the hh89 platform are governed by the rules of the respective game provider. HH89 provides access to games from licensed, internationally certified providers including Evolution Gaming, PragmaticPlay, Ezugi, Play'n GO, NetEnt and Microgaming, among others. The rules for each game are accessible within the game interface.

By playing any game at hh89, you acknowledge and accept that:

• Gambling involves risk and you may lose some or all of the money you deposit.
• Past results have no bearing on future outcomes in any game of chance.
• Live casino game outcomes are determined by real physical events — cards, wheels and dice — which are beyond the control of hh89 or the player.
• Slot and virtual game outcomes are determined by certified random number generators that hh89 cannot influence.
• HH89 will not be responsible for technical malfunctions in games provided by third-party software providers. In the event of a confirmed technical malfunction, affected rounds may be voided and stakes refunded at hh89's discretion.

Bets placed and accepted are final. HH89 does not cancel bets once confirmed, except where a technical error has demonstrably affected the outcome of a round and this is confirmed by the game provider.

The hh89 VIP Club is a loyalty programme open to all registered players. Tier status is determined by wagering activity over a rolling 30-day period. The five tiers — Bronze, Silver, Gold, Platinum and Diamond — carry progressively greater benefits. The following terms apply to the VIP Club specifically:

• All real-money wagers placed on any hh89 product count towards VIP tier progress.
• Weekly cashback is calculated on net losses (total wagers minus total winnings) over the calendar week from Monday to Sunday.
• Cashback is credited to your main PKR balance every Monday and carries no wagering requirement.
• Tier status is reviewed on a rolling 30-day basis. A significant sustained reduction in wagering activity may result in a tier adjustment, for which hh89 will provide reasonable advance notice.
• The Diamond tier is by invitation only. Diamond invitations are extended at hh89's sole discretion to Platinum members who demonstrate consistent high-level activity over an extended period.
• Personal VIP managers are assigned to Gold, Platinum and Diamond members. Decisions made by a VIP manager within the bounds of their authority are binding on hh89.
• HH89 reserves the right to modify the structure, benefits or tier thresholds of the VIP Club programme at any time, with reasonable prior notice given to affected members where possible.

All content on the hh89 platform — including but not limited to the website design, text, graphics, logos, game interfaces, software, trademarks and branding — is the property of HH89 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, personal, non-transferable, non-exclusive licence to access and use the hh89 platform for your own personal gaming purposes. This licence does not permit you to copy, reproduce, distribute, modify, reverse engineer, scrape, frame or create derivative works from any hh89 content without express written permission.

Game software and content provided by third-party providers such as Evolution Gaming, PragmaticPlay and Ezugi remain the intellectual property of those respective providers. HH89 does not grant any rights to third-party provider content beyond what is necessary for your personal use of the platform.

The following activities are strictly prohibited at hh89. Any account found engaging in prohibited activities will be permanently suspended and all balances, including pending withdrawals, may be forfeited:

• Using bots, automated software, scripts or any mechanical or electronic device to assist gameplay or exploit the platform in any way.
• Collusion with other players for the purpose of gaining an unfair advantage in any game, including poker tournaments.
• Systematic exploitation of bonuses, commonly known as bonus abuse. This includes registering multiple accounts to claim the same promotion, using low-risk betting strategies specifically to clear wagering requirements, or any other behaviour designed to exploit promotional offers without genuine gameplay intent.
• Registering more than one account. All duplicate accounts will be closed and balances forfeited across all associated accounts.
• Providing false identification documents or misrepresenting your identity, age or eligibility during registration or verification.
• Using the hh89 platform to launder funds from any criminal or illegal activity. HH89 cooperates fully with relevant authorities in cases of suspected financial crime.
• Attempting to reverse engineer, hack, or disrupt the hh89 platform, its software or its associated infrastructure.
• Harassing, threatening or abusing other players or hh89 staff through any communication channel.

To the maximum extent permitted by applicable law, HH89's total liability to any player arising from or in connection with these Terms or the player's use of the hh89 platform shall not exceed the total deposits made by that player to hh89 in the 12 calendar months immediately preceding the event giving rise to the claim.

HH89 shall not be liable for any of the following, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise:

• Loss of profits, revenue, contracts, anticipated savings, data or goodwill.
• Any indirect or consequential loss whatsoever.
• Losses arising from interruption or unavailability of the platform due to scheduled maintenance, emergency maintenance or force majeure events.
• Losses arising from unauthorised access to your account where you have not taken reasonable steps to protect your credentials.
• Losses arising from delays in third-party payment processing, including Easypaisa, JazzCash or banking institutions.

The hh89 platform is provided on an "as is" and "as available" basis. While we work hard to maintain platform availability and performance, hh89 does not guarantee that the platform will be error-free, uninterrupted or continuously available. Planned maintenance periods are announced in advance where possible.

HH89 is committed to promoting responsible gaming across its entire player base. The following tools and policies are in place to support players who wish to manage their gaming activity:

• Deposit limits: Players may set daily, weekly or monthly deposit limits from their account settings. Once set, a deposit limit cannot be increased immediately — a 48-hour cooling-off period applies to any increase request.
• Session reminders: Players may set time-based session reminders that trigger a notification after a specified duration of gameplay.
• Reality checks: Players may enable periodic on-screen prompts displaying session duration and net gaming activity.
• Self-exclusion: Players may request self-exclusion for a minimum period of 30 days through hh89 support at support@hh89.biz. During self-exclusion, the player's account is blocked from deposits, gameplay and bonus claims. Any existing balance is held securely and returned to the player at the end of the exclusion period or upon verified account closure. Players who are self-excluded may not create new accounts at hh89 during the exclusion period.

HH89 staff are trained to recognise and respond sensitively to indicators of problem gambling. If our team identifies patterns of concern, we may proactively contact the player and may, at our discretion, apply account restrictions for the player's welfare. This is done in good faith and in the genuine interest of the player's wellbeing.

If you are concerned about your own gambling or someone else's, please visit our Responsible Gaming page for detailed guidance, self-assessment tools and information about support organisations available to players in Pakistan.

HH89 reserves the right to amend these Terms and Conditions at any time. Amendments may be made to reflect changes in law or regulation, changes to the platform's products or services, changes to payment methods or partner arrangements, or for any other legitimate operational reason.

When material changes are made to these Terms, hh89 will notify registered players via email and/or an in-platform notification at least 7 days before the amended Terms take effect. Your continued use of the hh89 platform after the effective date of the amended Terms constitutes acceptance of the new Terms.

If you do not accept any amended Terms, you must cease using the hh89 platform and request account closure before the amended Terms take effect. Pending withdrawals at the time of account closure will be processed in the normal course.

The current version of these Terms is always available at hh89.biz/terms-conditions and is dated as shown in the page header. It is your responsibility to check this page periodically for updates.

Either you or HH89 may close your account at any time, subject to the following conditions:

• Player-initiated closure: You may request account closure at any time by contacting hh89 support. Any pending withdrawals will be processed before the account is formally closed. Any active bonus funds and associated bonus winnings will be removed upon closure unless the relevant wagering requirements have already been met.
• HH89-initiated closure: HH89 may close or permanently suspend your account at any time if you breach these Terms, if we have reason to believe your account is being used for fraud or prohibited activities, if you have provided false information, or if we are required to do so by law or regulatory obligation. In cases of confirmed prohibited activity, balances may be forfeited as set out in Section 10.
• Inactive accounts: Accounts with no login activity for a period of 12 consecutive months are considered dormant. HH89 will notify you by email before applying any inactivity fee or closing a dormant account. Any remaining balance at the time of dormant account closure will be held for 12 months following closure, after which it may be forfeited.

Account closure does not affect any rights or obligations that have already arisen prior to the closure date. Sections of these Terms that by their nature should survive account closure — including Sections 9, 10 and 11 — remain in effect after your account is closed.

If you have a question about any aspect of these Terms, or if you wish to make a complaint about any matter related to your hh89 account or the platform, please contact the hh89 support team in the first instance:

• Email: support@hh89.biz
• Live Chat: Available 24/7 through the hh89 platform

HH89 aims to resolve all support queries and complaints within 24 hours of receipt. Complex complaints that require investigation may take longer. If your complaint involves a disputed game outcome, please retain your game history reference numbers as these will be required by the hh89 team and, if necessary, the relevant game provider.

HH89 takes all complaints seriously. Our support team is trained to handle complaints fairly, transparently and in accordance with these Terms. If you are not satisfied with the resolution of a complaint after engaging with the hh89 team, you may escalate the matter through the formal dispute resolution process outlined in the FAQ section of the platform.